FAQ’s for future clients
Yes, Koronis Revenue Solutions efficiently manages medical record requests through a health information exchange service called ChartSwap. This innovative platform allows requestors to request, track, pay for, and download medical records directly at no cost to you. ChartSwap is fully HIPAA compliant, ensuring that all exchanges of requests, records, and communications occur within a secure environment.
Utilizing ChartSwap can reduce the time it takes to receive records by up to 50%, leading to faster turnaround times for sending demand packages and settling cases. Additionally, the automated workflows offered by ChartSwap facilitate balance verification and streamline fee reduction requests, expediting the disbursement of settled funds and ensuring that your claims are paid more swiftly.
Yes, Koronis Revenue Solutions bills both insurance companies and patients. We utilize proprietary software to identify insurance coverage that may otherwise go unnoticed. Once the insurance claims process is completed and all avenues for reimbursement have been explored, any remaining balance will be transferred to the patient for payment. At that point, patient statements will begin. If no insurance coverage is identified for a patient, we will initiate billing statements immediately to ensure timely communication regarding their financial responsibility.
Patients can reach out to Koronis Revenue Solutions through a local phone number assigned specifically for your business. This number is directly routed to our Customer Service Department, where our trained representatives are ready to assist. They are equipped to address any questions your patients may have regarding their billing inquiries, ensuring a seamless and professional experience that reflects your commitment to outstanding patient care.
Koronis Revenue Solutions utilizes an automated, HIPAA-compliant process provided by most ePCR vendors, which securely downloads your patient information via a secure network. This ensures that sensitive data is transmitted safely and efficiently. For any additional patient data or documents that may need to be shared, we also employ a HIPAA HITECH-compliant, secure FTP server. This dual approach guarantees that all patient information remains confidential and adheres to regulatory standards, enabling us to manage your billing needs effectively.
All billing and financial reports are provided on a monthly basis. However, we understand that each customer has unique requirements, so we offer customizable reporting configurations tailored to meet your individual needs. This includes flexibility in delivery times and methods, ensuring that you receive the information in the most convenient format for your operations. Whether you prefer electronic delivery via email or access through our online portal, we are committed to making the reporting process as efficient and user-friendly as possible.
Yes, our Client Services Department reviews your logistics, cost reports, and any other associated expenses within your department to provide recommendations for an accurate fee schedule. Our goal is to ensure that you are billing appropriately, maximizing your revenue while remaining compliant with insurance guidelines and regulations. We leverage our expertise to help you determine the optimal amounts to charge both insurance companies and self-pay patients, ensuring that your billing practices are both effective and transparent.
Yes, in certain instances, Koronis Revenue Solutions provides ePCR software and/or mobile hardware. We understand that having the right tools is crucial for efficient patient care and accurate billing. Our team is committed to equipping your EMS agency with the necessary technology to streamline operations and enhance data collection. If you’re interested in learning more about our offerings and how we can support your specific needs, please reach out to our Client Services Department for further assistance.
No, Koronis Revenue Solutions collaborates with all ePCR vendors. Our flexible approach ensures that we can seamlessly integrate with any electronic patient care reporting system, allowing us to optimize your billing processes regardless of the ePCR solution you use. This adaptability enhances efficiency and ensures compliance with various data management standards across the EMS industry.
Yes, our Client Services Department will assist you in updating your 855B application with Medicare. This process is essential for maintaining accurate provider information and ensuring compliance with Medicare regulations. Our team will guide you through the necessary steps, making the update seamless and efficient. If you have any specific changes or details to include, please let us know, and we’ll ensure everything is handled appropriately.